Travel Assistant Entebbe | Uganda | uganda | RSCE


Date of expiration is Friday, September 8, 2023 | Travel Assistant Entebbe | Uganda | RSCE


Title of Position: TRAVEL ASSISTANT, G5

Department/Office: Entebbe Regional Service Center

Station of duty: ENTEBBE

Posting Dates: August 10, 2023 through September 8, 2023

23-Administration-RSCE-215651-R-Entebbe (R) is the number for the position.

Integrity, professionalism, and respect for diversity are among the tenets of the United Nations

Institutional Goals and Reporting

The Department of Operational assistance (DOS) was created to offer departments, offices outside of the headquarters, peace operations, and regional commissioners comprehensive operational assistance, advising services, and other solutions. The General Assembly’s passage of resolution 64/269 resulted in the establishment of the Regional Service Centre in Entebbe, Uganda (RSCE) in July 2010. The Center’s mission is to transfer transactional, non-location-dependent administrative responsibilities from its client entities to the Centre through the provision of effective, client-centered, and scalable services. This comprises supporting information and communications technology (ICT) and transactional aspects of human resources, finance, multimodal movement and control, personnel and freight transit, and ICT. In addition to these services, the Office of the Director of the RSCE and its supporting offices, through the Deputy Director of the RSCE, provide general direction on the RSCE’s operations, including strategic planning, communication, budgeting, human resource management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, audit response, and risk management. This post is based in the Department of Operational Support’s Client Services Section of the RSCE. At this level, the Client Services Officer is the one that the Travel Assistant reports to.

Responsibilities For Travel Assistant Entebbe | Uganda

  • The primary responsibility of this role is to deliver travel-related services within the RSCE’s Service Delivery model. Regarding travel-related concerns and procedures, the post gives advice and direction to the appropriate service delivery department. The Travel Assistant provides the following support to the Center on behalf of the service line:
  • meets agreed-upon Service Level Agreement for resolving client inquiries submitted through iNeed.
  • offers daily reports on ageing analysis, creates work orders in iNeed, and monitors work orders. closes iNeed work orders.
  • computes the cost of the flight, the amount of extra luggage that may be claimed, terminal costs, the daily subsistence allowance for personnel and dependents traveling on missions, etc.
  • calculates the cost of shipping personal effects, a lump amount, and airfare for the desired destinations.
  • processes expense reports and DSA advances.
  • the most direct and cost-effective path, and develops routings, itineraries, and the most affordable airfare rates for such travel as authorized by rules and regulations. provides information to staff and consultants on these routes.
  • gives details on costs and departure times for particular itineraries. provides guidance on travel-related difficulties. responses to client inquiries.
  • Requests the issuing of tickets after contacting airlines or a travel agency to make reservations at the least expensive rates.
  • Tickets for official and training travel, tickets and cargo shipping for the repatriation of human remains, and tickets for medical evacuation are all things that can be arranged.
  • Informs relevant personnel, travelers, and other parties of the arrival information and requests that the necessary arrangements be made for the traveler.
  • Verifies eligibility for entitlements, allows entitlement leave, calculates points based on cycles, manages post-travel, updates the leave card, and compiles staff benefit accruals.
  • Processes requests for entitlement travel services from client missions and RSCE Staff.
  • approves payments made through UMOJA, keeps track of payment activity, and gives clients feedback on payments received.
  • carries out additional tasks as needed.


Professionalism: Demonstrates pride in one’s job and accomplishments. demonstrates expertise in the field and mastery of it. is diligent and effective at keeping commitments, respecting deadlines, and getting things done. is driven more by professional considerations than personal ones. displays tenacity when dealing with challenging issues or obstacles and maintains composure under pressure. Speaking and writing clearly and effectively; Listening to others, correctly interpreting their messages, and responding appropriately; Asking clarifying questions and showing an interest in two-way communication; Tailoring language, tone, style, and format to audience; and Displaying Openness in Sharing Information and Keeping People Informed are all examples of effective communication. Considers all individuals who receive services as “clients” and aspires to understand situations from the perspective of clients. builds and maintains successful relationships with clients by earning their respect and trust. determines the needs of clients and connects those needs with suitable solutions. to stay informed and foresee issues, keeps an eye on ongoing events both inside and outside the clients’ environment. informs clients of project developments and obstacles. meets the deadline for delivering the client’s ordered goods or services.


  • It must have a high school diploma or its equivalent.

Experience at Work

A minimum of five (5) years of steadily increasing responsibility in travel administration or a related field are necessary. For candidates who hold a first-level degree or higher, the required number of years of relevant experience is lowered to three (3). Enterprise Resource Planning (ERP) software experience of at least two (2) years, preferably with Umoja or a comparable program, is preferred. Experience applying the staff rules and regulations of the United Nations or other comparable international organization in a practical setting is preferred. Experience working in a shared service center or a comparable environment is preferred.


The working languages of the United Nations Secretariat are English and French. Fluency in English (oral and written) and understanding of French are prerequisites for the post being advertised.


An assessment exercise and a competency-based interview may both be used to evaluate competent individuals.

Particular Notice

The original funding for Travel Assistant Entebbe | Uganda is for a year, however it may be extended. In accordance with Staff Rule 4.4 of the United Nations Staff Rules, local recruitment is required for this position. Regardless of their nationality or how long they may have lived in the country, all employees in the General Service and similar categories must be hired locally or within commuting distance of each office. The benefits and allowances reserved for overseas recruiting are not available to employees subject to local recruitment. The UN Secretariat is dedicated to having a 50/50 gender split among its employees. Women who are interested in the post are particularly encouraged to apply. The Secretary-General’s power and assignments are subject to that of the staff members. All employees are expected to transition into new roles at various points in their careers in accordance with established policies and guidelines.

No Fee

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