Deadline: 20 September 2023 Position: General Manager at Land Star Hotel Uganda.

Job Title: General Manager
Location/Base: Land Star Hotel, Makindye Mubarak, off Lukuli Nanganda Road
Department: Administration/Front Office
Reporting to: The Managing Director
Accountable for: Administrative roles

Education: Bachelor’s Degree

Experience: 3 years worth of experience in the hospitality Industry.

Job Description

The General Manager will oversee all parts of the hotel’s business to ensure maximum income and guest happiness while presenting the hotel in a marketable position. This will be accomplished through training, yield management, and the application of service standards, as well as regular communication and feedback to department heads and the Director.

Roles and responsibilities
  • This person should ensure that the Hotel is maintained to the highest standards and to implement an efficient preventative maintenance program while maximizing room availability.
  • Practice continued cost control through adherence to agreed budgets.
  • To ensure that the Management Team has set targets regarding Sales, Gross Profit, Wastage, etc.
  • To ensure that the Management Team is trained appropriately to the highest standards.
  • Develop standards based on occupancy to control costs to coincide with revenues in accordance with the budget.
  • To oversee and control all stocktaking.
  • Personally greet and interact with as many customers as possible with the concept of creating a personalized environment within the Hotel.
  • Resolve all guest complaints personally and in absence follow up by telephone or post to ensure guest satisfaction.
  • To develop and maintain a culture of top-class customer care standards.
  • To ensure a good working relationship with all employees and the local community.
  • Hold regular communication meetings with all employees and the Management team.
  • To develop all employees through to use of appraisals, training, and development in consultation with the Human Resources Manager.
  • To achieve all targets as agreed with the Food and Beverage Manager.
More Roles and Responsibilities
  • To Develop a proactive Yield Management program to include ninety-day forecasting identifying strong and weak periods in order to maximize the average rate resulting in increased revenues.
  • Create an aggressive Marketing Plan to increase the market share through outside sales.
  • Identify ideal clientele and develop a strategy to build relationships with their source. This can be achieved through familiarization visits sales calls and attendance at Trade Shows.
  • Provide accurate reporting to enhance the sales and marketing plan to identify sources of business and geographical location of clients to assist in directing marketing resources.
  • Create advertising through favorable written reviews of the hotel, the food, and service levels. Invite media and critics to visit the hotel with the vision of increased sales.
  • Present month-end reports at monthly Management meetings to include accurate financial statements, guest comment surveys, and marketing activity reports.
  • To attend relevant conferences and seminars as directed by the Company.
  • To seek opportunities to develop yourself in relation to technical training and personal development.
  • To ensure the hotel fully complies with all relevant Government and Local Authority Legislation relevant to the operation of the hotel as a business and employer.
Location & commitments:
  • Permanent, full-time role based at Land Star Hotel, Makindye
  • Flexible shifts and hours, including evenings and weekends
  • Occasional overtime and holiday work
  • Bachelor’s degree in Hospitality, business administration, or a relevant field.
  • A minimum of 3 years’ experience in hotel management or a similar role.
  • Strong understanding of hotel management best practices and data entry software.
  • Outstanding interpersonal communication and customer service skills.
  • Exceptional leadership abilities with great attention to detail.

Suitable candidates for the position of General Manager at Land Star Hotel Uganda should submit their detailed curriculum vitae, and copies of academic documents to [email protected] or [email protected] or [email protected] by 20th September 2023

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