RSCE Is Hiring A Telecommunications Assistant In Entebbe Uganda.


Date of expiration: Tuesday, October 10, 2023 | RSCE Is Hiring A Telecommunications Assistant In Entebbe Uganda.

Country: Uganda

Organization: Regional Service Center at Entebbe

Place: Kampala

The RSC Entebbe office

Level: G-6


Station of duty: ENTEBBE

Telephone Technology Job Opening Number: 23-RSCE-216573-R-Entebbe (R)

Integrity, professionalism, and respect for diversity are among the tenets of the United Nations

RSCE Is Hiring A Telecommunications Assistant In Entebbe


Institutional Goals and Reporting

The Department of Operational assistance (DOS) was created to offer departments, offices outside of the headquarters, peace operations, and regional commissioners comprehensive operational assistance, advising services, and other solutions. The General Assembly’s passage of resolution 64/269 resulted in the establishment of the Regional Service Centre in Entebbe, Uganda (RSCE) in July 2010. The Center’s mission is to transfer transactional, non-location-dependent administrative responsibilities from its client entities to the Centre through the provision of effective, client-centered, and scalable services. This comprises supporting information and communications technology (ICT) and transactional aspects of human resources, finance, multimodal transportation, and control. In addition to these services, the Deputy Director RSCE of the RSCE Office of the Director and support offices provides overall direction on the operations of the RSCE, including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, audit response, and risk management. Visit for further details. The Regional Field Technology Service (RFTS) office is where this post is located. The Business Relationship Management Unit’s Head is responsible for overseeing the Telecommunications Assistant.


  • The Telecommunications Assistant will be in charge of the following tasks within the scope of their authority:
  • Supports the analysis and evaluation of current business processes, foresees needs, identifies areas for improvement, and collects, verifies, and documents business requirements. Supports the creation of initiatives in accordance with the needs and requirements of the business by presenting concepts and findings in meetings.
  • oversees and organizes the work of the Unit’s designated people in order to guarantee that all duties are carried out correctly and on time.
  • As stated in the numerous Administrative and or Information Circulars provided to all staff members by the Administration, ensures that the rules for Business Relationship Management Control, Procedures, and Accountability are fully followed.
  • collaborates with the Information Systems Unit to enhance/automate the management of business relationship management issues.
  • Report on pressing matters, obstacles, and prospective challenges so that prompt action can be taken to produce results.
  • assists in the creation of budget and audit reports by calculating and compiling cost estimates and predicted budget requirements.
  • To the Finance section for review and appropriate action, prepare and submit statements of telephone accounts for both internal and external service providers.
  • Communicates with representatives from service providers, UN organizations, and Funds and Program staff members regarding phone-related issues to ensure they are adhering to standing directives and procedures to prevent abuse of the telephone system.
  • Set up meetings with the business liaison and other important stakeholders, explicitly stating the meeting’s purpose, and collect necessary data to make helpful reports.
  • Responds to inquiries from staff members, Internet service providers, and telephone service providers by composing business-related memoranda and facsimile correspondence.
  • produces data as needed on cost trends and variances in the billing of all used services. It also assesses and evaluates the expenses of all services obtained.
  • Gives prompt, courteous attention to complaints, oddities, questions, and clarifications regarding the billing processes and structures.
  • makes ensuring that all telephone accounts, paperwork, and invoices are kept in clear and correct records.
  • Ensures that before being archived, all necessary documents are scanned and electronically stored.
  • assumes accountability for the mission’s entire satellite and mobile phone inventory.
  • regularly checks the physical inventory of the merchandise to confirm that the records are accurate and the stuff is where it should be.
  • Release CITS equipment and input data into the asset management system.
  • Utilizing the UN-DPKO enterprise system, manages and maintains a comprehensive electronic database of consumable and non-expendable CITS goods.
  • helps to create demand for technologies that boost business/mission value, effectiveness, and efficiencies, which stimulates innovation.
  • does other tasks as directed.


Professionalism: Understanding of the pertinent programming language(s) and the fundamentals of programming. Excellent technical abilities, participation in application development and maintenance, and ability to offer user support. the capacity to adapt to shifting demands and responsibilities, and the capacity to use sound judgment within the parameters of assigned assignments. demonstrates professional competence and subject matter mastery; is diligent and effective in meeting commitments, adhering to deadlines, and producing results; is motivated by professional rather than personal concerns; demonstrates perseverance when faced with difficult problems or challenges; and maintains composure under pressure. assumes responsibility for incorporating gender ideas and making sure that men and women participate equally in all aspects of the workforce. Communication: Uses clear, effective speech and writing; listens to others, accurately interprets their messages, and appropriately responds; asks clarifying questions and shows an interest in two-way communication; adapts language, tone, style, and format to audience; and exhibits openness in sharing information and keeping others informed. Teamwork includes working cooperatively with coworkers to accomplish organizational goals; seeking input by genuinely appreciating others’ opinions and experience; being open to learning from others; putting the needs of the team before one’s own; supporting and acting on final group decisions, even when they may not entirely reflect one’s own position; sharing credit for team successes and accepting joint responsibility for team failures.


It must have a high school diploma or its equivalent.

Job-Specific Requirements

It would be ideal to obtain a Business Relationship Management (BRM) Foundation qualification or a comparable qualification. It would be ideal to have a certification in the Prince2 Foundation.

Experience at Work

A minimum of seven (7) years of steadily increasing responsibility in the field of communications networks or a closely connected field is necessary. For candidates who hold a first-level degree or higher, the required minimum number of years of relevant experience is lowered to five (5). Experience working for a non-governmental organization adhering to the UN common system or a comparable international organization is preferred. Experience in a shared service center or other comparable setting is preferred.


The working languages of the United Nations Secretariat are English and French. English proficiency in both oral and written form is necessary for the advertised position. French language proficiency is preferred.


An assessment exercise and a competency-based interview may both be used to evaluate competent individuals.

RSCE Is Hiring A Telecommunications Assistant In Entebbe Uganda.


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