Customer Service Associate, Remote, Home based
Organization: Digital Green
Country: Remote
City: Home-based
Office: Digital Green in Home-based
We are currently seeking a Customer Service Associate to join our team. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and a strong desire to assist customers in resolving inquiries and concerns. This role requires a proactive approach to problem-solving and a commitment to delivering outstanding customer service.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Assist customers with product information, pricing, and availability
Process orders, returns, and exchanges efficiently and accurately
Troubleshoot and resolve customer issues and complaints effectively
Collaborate with other team members to ensure customer satisfaction and retention
Maintain accurate records of customer interactions and transactions
Stay informed about company products, promotions, and policies
Requirements:
Previous customer service experience preferred
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in computer skills and familiarity with CRM software
Positive attitude and willingness to learn
Flexibility to work evenings, weekends, and holidays as needed
Benefits:
Competitive salary and benefits package
Opportunities for advancement and professional development
Friendly and supportive work environment
Employee discounts on company products/services
Health and wellness programs
To apply for this job please visit digitalgreen.applytojob.com.