Work from home as an Infrastructure Services Manager

jobsnearmeafric Oversight Board

Infrastructure Services Manager, Remote, Home based
About the Oversight Board

The Oversight Board makes binding and independent decisions about the most challenging content issues on Facebook and Instagram. Members of the Board include Helle Thorning-Schmidt, former Prime Minister of Denmark, Tawakkol Karman, Nobel Peace Prize Winner, Michael McConnell, Director of Stanford’s Constitutional Law Center, and may other diverse leaders and thinkers from around the world. The Board issued its first decisions in January 2021.

The Oversight Board Administration is the team of full-time staff who supports Board Members in carrying out their duties. The Administration has a presence in London, San Francisco and Washington, D.C., and operates with a global scope.

You can learn more about the Board at .

Role and responsibilities

We are looking for a leader to establish and evolve our cloud services and automation capability within our Technology Team. The key mandate of this function is to improve the efficiency and effectiveness of the organization by optimizing processes, technology, infrastructure costs and learning paths to strengthen our engineering expertise. This role is part of the leadership structure of the Technology Team focusing on operational aspects including Infrastructure Operations, SRE, Security & Resiliency and Service Management.

The post holder will assume responsibility for delivering a best-in-class cloud infrastructure, working collaboratively with other members of the Technology Team and wider teams within the organisation to design and administer company-wide technology activities. The post holder will support the strategic development of the Technology function by developing and implementing improvements to the broader organisational needs including in controls, processes, systems and hardware.

With direct reports, the post-holder will have to display strong leadership skills and a flexible mindset. Understanding the ever-changing demands of operating within a small organisation, she/he/they will also be energised by operating in a dynamic and culturally strong organisation.

Responsibilities will include but not be limited to:

 Delivering our automation agenda to create capacity and scale key processes to manage a growing client base
 Driving initiatives to increase agility, pace and capability across the teams and enhance our platforms and culture
 Owning IT risk management as well as Incident Management & Change Management
 Controlling infrastructure costs through the development of processes, policies and evangelizing ‘ways of working’
 Owning and managing relationships with vendors
 Owning and continually improving our Observability and Monitoring Framework
 Building Learning Paths to develop our global team of engineers
 Providing insights and metrics to detect performance problems and aid data driven decision making
 Self-starter and can work independently to deliver on the wider agenda
 Able to drive innovative thinking and challenge the status quo
 Managing and mentoring for IT Engineers and related capacity (at least 2 direct reports)
 Providing a leadership escalation point for major or complex problems
 Managing technology risks and working on mitigations and resolutions, providing input into organisational risk management
 Working to onboard new vendors looking at all IT and IT security perspectives, including our Third Party Assessment programme
The position will be based at the Administration’s location of London, however the role offers flexible hybrid remote working .

Skills and Experience

Successful candidates are liable to have the following skills and experiences:

 Substantial infrastructure services experience across multiple platforms
 Thorough understanding of IT service management with the ability to identify process needs & gaps and ability to create a service management framework
 Excellent stakeholder management, capable of delivering technical solutions to business (non IT) users 
 Own and drive service metrics
 Track record of delivering well engineered solutions using current technologies
 Thought leadership and understanding of current leading technology trends, able to drive innovation across engineering teams to improve ways of working
 Superb problem solving and analytical skills
 Experience with automating existing processes and streamlining the way teams work
 Be a great mentor and champion for your fellow colleagues

What we can offer you

As well as a competitive annual salary of circa £116,000, we also offer an excellent market leading benefits package, covering a variety of areas, both professional and personal. These benefits include:

 A generous pension employer contribution with no requirement for you to contribute;
 Progressive family friendly benefits including a robust paid parental leave policy;
 An extensive health support package, including comprehensive healthcare and dental coverage for both you and your family members;
 Comprehensive life assurance, income protection and business travel insurance packages providing financial support in events of ill health, injury etc;
 A generous childcare subsidy to provide financial support for eligible childcare costs;
 A generous home working and commuting allowance to provide financial support for remote and/or office working;
 A training allowance to support both your continuous professional development and professional membership;
 5 study leave days per calendar year to support professional development;
 25 days of annual leave (in addition to bank holidays), with the opportunity to carry up to 5 unused days to the next year;
 2 ‘recharge’ paid vacation days per calendar year;
 2 ‘personal’ paid vacation days per calendar year
 Festive season time off (between Christmas and New Years)
 A holistic wellbeing support plan encompassing a variety of offerings to assist you. We provide you with an allowance to fund activities to best support your wellbeing as well as workshops and training to provide tools and guidance. Additionally, there is a wide-ranging employee assistance programme available to advise on personal, family or financial matters, and also fun social events all year round.
Oversight Board is committed to promoting equal opportunities in employment. You will receive equal treatment regardless of age, mental or physical disability, gender, gender expression or gender identity (including transgender status), gender reassignment, marital or civil partner status, pregnancy (including childbirth and related medical conditions) or maternity, race, colour, creed, nationality, ancestry, citizenship status, ethnic or national origin, religion or belief, sex, sexual orientation, military and veteran status, protected medical condition as defined by applicable state or local law, genetic information, and any other characteristic protected by applicable federal, state, or local laws and ordinances.

We welcome all applications for this role. You will only be contacted if you have been shortlisted for this position. Please see our privacy notice here .

If you would like to keep updated with the work of the Oversight Board and future opportunities, please follow us on our LinkedIn page .

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