Communication Technical Assistant needed to work in Nigeria Maiduguri

jobsnearmeafric Norwegian Refugee Council

Communication Technical Assistant Nigeria Maiduguri, Borno, Nigeria

Borno, Nigeria


Job Description

These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Monguno, Biu, Mubi, Pulka and Gwoza.

We are looking for people who are passionate about helping refugees and people forced to flee.

If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate Communication Technical Assistant to join our team in Maiduguri, Borno State. You will assist in the day-to-day running of Health Safety, security, and Centre for Monitoring and Communications (CMC) on shift basis (day and night) by following the requirements set out in the CMC Standard Operating Procedures to enable safe monitoring and tracking of all staff, visitors and consultants of NR offices.


Job Description

Below is a brief summary of the role. Please download the Job Description for further details.

Generic Responsibilities:

 Adhere to NRC Employee policies, tools, handbooks and guidelines, uphold humanitarian principles.
 Contribute to the attainment of HSS strategy by ensuring staff are kept informed on a timely manner by issuing/distributing security information on the available mediums and conducting security briefings.

 Assist with the implementation NRC’s HSS Policies and guidelines through contributing in the enforcement of existing Contingency Plans and SOPs.

 Participate in all relevant HSS trainings and capacity building
 Prepare and develop daily situation reports as required share with the supervisor
 Ensure proper filing of HSS documents taking into consideration confidentiality.
 Work closely and liaise with other Core Competencies (CC) and other Support sectors to integrate CMC services to facilitate NRC Program activities.
Specific responsibilities;

 Monitor and track all NRC staff travels and movements in Borno, Adamawa, Plateau State, including travels across mission filed office in the North East, and other parts of Nigeria.
 Ensure that all staff traveling to field locations are issued with a working and fully charged communication device.
 Track the issuance of all communication devices and ensure that they are safely kept in good working conditions.
 Log in all daily travels/movements in the CMC communication log sheet.
 Installation of communication devices and conduct regular repairs and necessary.

 Support with installation of new CCTV or fire alarm systems and carry out regular maintenance and upgrades.
 As assigned by the Supervisor, will conduct regular check on all electronic and monitoring devices and report any faults for further action.
 Work closely on a daily basis with Field Coordinators and Security Focal Persons (SFP) to conduct staff headcounts and submit report to the Supervisor.
 Coordinate with NRC Logistics to ensure that vehicles are assigned on a timely manner to facilitate airport pick-ups and drops off. This also includes coordinating vehicles dispatch assigned to expat staff in the evening and over the weekends.
 Receive all phones calls from NRC staff and professionally respond to their queries and disseminate accurate information as required.
 Draft security alert messages and share with HSS Coordinator for review before disseminating to all staff.
 Draft and share Daily media scan with the HSS Coordinator for further dissemination.

 Assist in monitoring open source channels (TV, radio, social media, etc) to collate and flag relevant information and update the CMC Team Leader.
 Assist in training and retraining staff on the CMC operations and use of communications devices during visits to the field. eD38k7q u3Bto
 Assist and Support the HSS Team in managing emergency incidents through communicating with various sources and taking up additional responsibilities as might be assigned by the HSS coordinator.


Professional knowledge and experiences:

 Strong interpersonal skills, including ability to fluently communicate in English (spoken & written). Understanding and speaking of local language in Borno is mandatory.
 Basic and advance computer skills is mandatory (MS Word, Excel, PPT, Outlook).
 Technical skills and training in installations, maintenance of security equipment such radios, CCTVs, fire alarms and other installations is required. Previous working skills of communication equipment (VHF Radio, Satellite Phones, GPS tracker) is added advantage.
 Bachelor’s Degree Qualifications in Social Studies, Administration, Security Management, Humanitarian/Refugee Affairs, and Disaster Risk
 HND and/or Diploma in the technical field or trade training in Electrical or computer Engineering, Mass communication, or telecommunications. Management, with technical capability will be considered.
 1 to 2 years of working experience within a similar function or as a radio/operations rooms operator in with INGOs, the UN, or government or private sector.
 Basic web based mapping knowledge or GIS is desired.

Context/ Specific skills, knowledge and experience:

 Knowledge of the conflict and geographical context in North East Nigeria.
 Knowledge of Hausa and Kanuri, Fulani or other local languages in Borno State is mandatory.
 Experience with start-up communications room
 Ability to remain calm and composed when faced which highly demanding multiple situations which require quick actions
 The ability to travel regularly to the field (by road or air) independently or on short notice.
 Flexibility to work outside standard working hours including at night and during the weekends.
 Report writing skills and ability to make analysis of incidents and proactively source for information
 Qualified female candidates are encouraged to apply.

What’s in it for you?

Join a work culture that empowers every employee to share ideas and take responsibility: At NRC we think creatively. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.

Learn on the job: NRC’s collaborative working style favours the exchange of good practice and lessons learnt. At NRC, employees learn on the job and are encouraged to look for opportunities to develop new competencies. NRC managers prioritise the quality work and the competency development of their staff. This entails giving newcomers a good start, following up, training and mentoring employees to allow them to perform well in their current job, and offering learning and development programmes.

Additional Information:

Duty Stations: Maiduguri, Borno State Nigeria

Duration of contract: 12 months (Renewable).

Grade Level: Grade 4 in NRC’s grading structure.

Reporting line: HSS Coordinator

Travel: 20%

This position is open to Nigeria Nationals only. We invite applications from all qualified and interested candidates. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline. Female candidates are strongly advised to apply.

About Us

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

About the Team

The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.

NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.

Job Info

 Job Identification 13955
 Job Category Health, Safety and Security
 Posting Date 02/08/2024, 05:56 PM
 Apply Before 02/22/2024, 05:56 PM
 Degree Level Bachelor’s Degree
 Job Schedule Full time
 Locations Maiduguri

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NRC has been present in Nigeria since 2015 and has been working to help displacement-affected communities meet their basic needs, improve their livelihoods, access essential services, and enhance their resilience to future shocks through our six core competencies: water, sanitation, and hygiene (WASH), Shelter, Education, Information-Counselling and Legal Assistance (ICLA), Livelihoods and Food Security (LFS), Camp Management, and Protection. NRC provides immediate assistance during the onset of emergencies through the rapid response mechanism (RRM). With a workforce of 370 staff and a presence in key locations such as Maiduguri (in Borno State), Yola (in Adamawa State) and Jos (in Plateau State), NRC can respond to the needs of those affected by the conflict across North-East, and North Central Nigeria.

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