Gold Standard Impact Registry Helpdesk Consultant (3 months), Remote, Home based
Organization: Gold Standard Foundation
Country: Remote
City: Home-based
Office: Gold Standard in Home-based
General Terms of Reference
Gold Standard is a standards body and thought leader that promotes the best that can be achieved in climate and development projects. It was established in 2003 by WWF and other international NGOs as a best practice standard to ensure projects that reduced carbon emissions under the UN’s Clean Development Mechanism (CDM) also delivered sustainable development benefits. Gold Standard now has a broad NGO Supporter Network and 1400+ projects in over 80 countries, creating billions of dollars of shared value from climate and development action worldwide.
Role purpose
Gold Standard seeks an Impact Registry Helpdesk consultant for 3 months to aid the Registry Team in helping to enhance the experience for our stakeholders – from early-stage registry account inquiries, to operational support and providing information on the use of the system.
Primary Responsibilities
Providing operational support to the Gold Standard Impact Registry; including reviewing new registry account applications; user management; and account management.
Responding to Gold Standard Impact Registry related enquiries that come into the organisation in a timely, helpful, and efficient manner. This includes providing responses directly and/or liaising with, or escalating tickets to, subject matter experts.
Providing feedback to the relevant teams to continually enhance customer service.
Work together with the Registry Team to eliminate any backlog of outstanding tickets.
Any other miscellaneous tasks to ensure the smooth running of Gold Standard’s Impact Registry.
Required Skills and Experience
A degree in environment, business, operations, management, finance or a related field.
Problem-solving abilities: Being able to analyse issues, identify root causes, and propose effective solutions.
Time management: Efficiently managing multiple tasks and meeting deadlines.
Strong communication skills, both written and verbal
Proficiency in both written and spoken English with strong expertise in concise and effective written and presentation communication skills.
The ability to work logically, consistently and accurately while capable of handling multiple priority projects simultaneously,
Experience working in an NGO or International organisation an advantage.
Closing Date
Applications for this role will close on 12 February 2024. We regret that we cannot confirm receipt of your application by email. Successful candidates will be contacted for an interview.
Applications
Please submit your daily rate and a CV to recruitment@goldstandard.org. (Ref: Gold Standard Impact Registry Helpdesk Consultant)
Successful applicants must be eligible to work as a consultant in Switzerland or UK.
To apply for this job please visit goldstandard.bamboohr.com.